SHIPPING INFORMATION

We share a single goal: getting your order into your hands, intact and on time. When the unexpected happens, knowing exactly what to do next makes all the difference. Here’s how to navigate the most common shipping hiccups.

Spotted damage or a gap in your order?

The moment your package lands, give it a quick once-over. If you find damage or realize an item didn’t make it into the box, keep the outer packaging—it’s a key piece of the puzzle. Get in touch with us right away or through messenger. To jumpstart the process, attach clear photos of the damage or a description of what’s missing. This evidence lets us act fast on your behalf.

Tracking says “delivered” but nothing’s there?

A delivery confirmation without a package in sight can be unsettling. Your first move should be to reach out to your local logistics service provider—usually your local post office—to see what they can uncover. Once you’ve done that, forward us the evidence of your inquiry. We’ll then launch our own investigation from this side to help locate your shipment.

A look at the timeline

After you complete your purchase, we take 2-7 days to prepare and dispatch your order. From there, the carrier takes the wheel, and you can generally expect transit to last 8-15 days. These are the benchmarks to keep in mind as you track your delivery.

Getting a claim started

If you’re dealing with a loss, damage, or a significant delay, you must file a claim within a few days following the date of delivery, or the date on which delivery should have occurred. This window is critical for a thorough investigation. Once your claim is in our hands, we’ll work to deliver a solution within a few days.