FAQS

This page covers how to manage returns, exchanges, and understand order delivery at the site.

Start a Return or Exchange

To be eligible for a return, your order must have been placed within a few days. The item cannot have been used, and all the tags must still be attached. Begin the process by following the instructions here.

Exchanges follow the same path as returns. Send the item back to us, and we will issue you a refund to your original form of payment. If you prefer a store credit instead, reach out to us directly to arrange that.

Understand Shipping Timelines

Every single order has a processing time. This means your package may not ship out the same day that you entered it, even if you selected next day shipping. When estimating delivery, take into account the order processing time, not just the shipping transit time.

Get More Help

For further questions, contact us at email.